We have prepared a “Kobe Beef” menu. The appeal of this beef is its blissful flavor and melt-in-your-mouth texture that can be tasted in a single bite. We hope you will enjoy it.

｜Location

Main Dining Room Le Trianon

｜Price

￥36,000 / per person

｜Menu

Kobe Beef Sirloin Steak with Hot Vegetables in Japanese Sauce and Red Wine Sauce

The meat is simply prepared so that you can enjoy the original flavor of the meat. Two types of sauces that go well with the meat bring out the flavor even more.

Tomato, snow crab and mango mille-feuille with gazpacho-style sauce

Enjoy the harmony of tomato and snow crab with the sweetness of mango and the aroma of basil.

Grapefruit blancmange with Odawara mandarin wine jelly

｜Please note

• Image for illustration purposes only. Actual product may vary depending on season.
• Prices are exclusive of 15% service charge.
• Le Trianon is available for 10 years old or above with table manners.

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As part of the Seibu Group, The Prince Hakone Lake Ashinoko is committed to enhancing our sustainability actions (ESG) in line with our group’s shared vision and the United Nations’ Sustainable Development Goals (SDGs).

Safety Measures

Food Safety

We are dedicated to ensuring the safety of food for our guests through rigorous quality and hygiene management of ingredients and kitchen operations, comprehensive employee training, and proactive prevention of food-related incidents.
Additional measures include implementing strategies to prevent foodborne illnesses and norovirus infections, accommodating guest allergies, preventing foreign object contamination, checking expiration dates, and holding food hygiene committee meetings.

Environmental Initiatives

Promotion of Eco-Friendly Activities

We encourage our guests staying for two nights or more to participate in our “Eco-Friendly Activities.” By forgoing room cleaning and the exchange of linens and amenities during their stay, guests can contribute to reducing linen laundry and amenity bottle consumption, thereby saving energy and helping preserve the environment.

Yasaicle (Food Waste Processor)

Food waste generated in our restaurants is converted into high-quality compost using the Yasaicle (food waste processor) and provided to local farmers to support the production of eco-friendly vegetables.

Hakone Clean-up Initiative

To welcome visitors during the summer holidays and keep the town of Hakone pristine, we participate in an annual clean-up activity in collaboration with other local hotels.
Since 1992, we have conducted clean-up operations along the Lake Ashinoko area, with the 2021 initiative marking the 29th occasion. About 100 participants, including staff from other facilities, join forces in this effort.
Through this activity, we aim to cherish and enhance the beauty of Hakone, while spreading the concept of beautification among our guests and further promoting our activities.

Community Engagement

Local Production for Local Consumption

We offer menus featuring local ingredients, such as Hakone Seiroku beef, Izu wasabi, and Ashigara roasted tea. We are dedicated to the protection and revitalization of local producers.

Company Culture

Respecting Each and Every Employee

We support maternity leave, childcare leave, and reduced working hours initiatives. We also ensure employees take at least five days of paid annual leave.

Promoting Employee Health and Wellness

We advocate for non-smoking during work hours. We also provide aftercare following health examinations and stress checks.

Recruitment and Employment of International Staff

We are committed to creating an environment where people of all nationalities, ages, and genders can thrive and advance their careers based on their abilities.
Our team includes staff from Korea, Taiwan, Vietnam, and Nepal (including contract workers and part-timers).

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About Reservation

Q1: I can not reserve on your website, why?
A1: The date you have choosen might be full-booking right now.
Choose another date to check if is available or contact us for more information.

Q2: I want to reserve rooms for a group!
A2: Please contact our reservation team (hakone@princehotels.co.jp) to arrange the accommodation.

Q3: I will drive to your hotel, do I need to reserve parking space? Is there any extra charge?
A3: No, you do not need to reserve a parking space, and it is free for staying guests.

Q4:Does package include meals? Do I need to reserve breakfast / dinner / lunch?
A4: Depend on the package you reserved, some of them are include breakfast and dinner; lunch will be extra charge.
For breakfast: NO, you do not have to reserve. If your reservation does not include breakfast, you can just go to the restaurant you like and pay there.
For dinner: YES, you need to reserve. Please mail our staff to reserve or reserve when you check-in.
For lunch: Normally, you do not need to reserve. But contact us in advance if…(1) You are a big group (2)During the consecutive holidays .

Q5: I am a vegetarian, do your restaurants offer vegetarian meals?
A5: Yes, we offer vegetarian meals, but you need to inform us in advance.
And it will be very helpful if you can tell our staff what you can eat or not by mail or phone call.

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About Guest Room

Q1: If I would like to have a lake / Mt. Fuji view in the room, which room type should I reserve?
A1: Please reserve the rooms that are noted with Mt. Fuji view or Lake view.
Garden view room and Double room can NOT see the lake or Mt. Fuji; Superior room can NOT see Mt. Fuji too.
You can also upgrade your room type (extra charge) when you check-in if Mt. Fuji view / Lake view rooms are still available.

Q2: I would like to reserve a Japanese style tatami room!
A2: Sorry that we only have Western style room in The Prince Hakone Lake Ashinoko.
But you can reserve Ryuguden Annex Building or Hakone Yunohana Prince Hotel for Japanese style tatami room.
==>I want to know Ryuguden Annex Building!
==>I want to know Hakone Yunohana Prince Hotel!

Q3: Do you have any private onsen? Or the room with onsen?
A3: We only have public onsen in The Prince Hakone Lake Ashinoko, and also do not have any room with onsen.
But you can find suite rooms with private indoor onsen (3 rooms only) at Ryuguden.
==>Please mail to ryuguden@princehotels.co.jp for more information of Ryuguden or to reserve the suite room.

Q4: If the room I reserved is a Non-smoking room, can I smoke in the balcony?
A4: I am affraid that you can not smoke in the balcony if it is a non-smoking room.
We might ask you to pay for the cleaning fee for furniture, curtain or the other lost if you smoked in the room (include balcony).
Please find the Smoking area to smoke during your stay.
==>Where can I find Smoking area?

Q5: Can I reserve a Twin room for 4 people?
A5: You can reserve a Superior Twin room for 4 guests.
Mt. Fuji view / Lake view / Garden view Twin room can only accommotate up to 2~3 people.

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About Pick-up Service (Free Shuttle Service)

Q1: Do you offer Pick-up Service everyday? I would like to know the time schedule of your Free Shuttle Service.
A1: Yes, Our shuttle bus runs everyday. But it might stop due to abysmal weather.
From Odawara station: 11:45A.M. / 2:00P.M. / 4:10P.M.
From Hotel: 10:30A.M. / 1:00P.M. / 3:10P.M.

Q2: Do you pick-up at Hakone-Yumoto station?
A2: Sorry that we only pick-up at Odawara station.

Q3: Do I need to reserve Pick-up Service? How can I reserve?
A3: Yes, since the seats is limited,
please contact our staff by e-mail or phone call if you would like to use our Pick-up Service.
Also it will be very helpful to inform us in advance if you will have large/ trunk size suitcase with you.
We might refuse to accept new reservation if shuttle is fully booked.

Q4: I have reserved your Pick-up Service from Odawara station, do I need to reserve back trip shuttle?
A4: Yes, you need to reserve a back trip shuttle if you would like to use.
Please inform our staff before you come here or when you check-in.

Q5: How can I find your shuttle bus?
A5: Our shuttle bus will stop at Odawara station West Exit.
You will found a Samurai statue after you go out from West Exit.
Our shuttle bus will stop in front of the statue, it is a white bus with logo “Prince Hotels” on it.
Please find the driver and tell him your reservation name, then you can get on the shuttle bus.

Q6: The train I took is delayed, can your shuttle bus wait for a second?
A6: Since we share the same bus with Ryuguden Annex Building,
I am affraid that our shuttle bus will departure on time.

Q7: How can I get to hotel if I miss the shuttle bus?
A7: If the next shuttle is still available, you can take next bus to come here. (Please confirm with staff in advance)
OR
Take Izu-Hakone Bus goes to Hakone-en that departure from Odawara station East Exit, Bus stop NO.5.
Get off the bus at “Hakone-en” or “The Prince Hakone Lake Ashinoko”.
(It takes about 3 minutes walk from Hakone-en to hotel.)
OR
Take Izu-Hakone Bus / Hakone Tozan Bus to “Moto-Hakone / Hakone Jinja-iriguchi” that departure from Odawara station East Exit,
then transfer to our free shuttle bus from Moto-Hakone.
==> I want to know the timetable for free shuttle bus from Moto-Hakone!

Q8: Can I leave luggage in your free shuttle bus and go to sightseeing?
A8: Sorry that we do not offer luggage deliver service, we need owners to accompany their luggage on the shuttle.
==>What if I want to deliver the luggages to hotel before check-in?

Q9: It is time, but I can not find your shuttle bus. I have waiting from 10 minutes ago, why?
A9: We are sorry for keep you waiting, there might be some unexpectable road condition.
Our staff will contact you if you have leave a phone number when you reserve shuttle;
if not, it will be very kindful if you can mail us to confirm.

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About Access（Public Transport）

Q1: Can I use Hakone Freepass to get to your hotel?
A1: You can not use Hakone Freepass to get here directly.
You need to transfer into free shuttle bus at Moto-Hakone or
walk 10 minutes from Togendai-ko to Kojiri, then transfer into Izu-Hakone bus that goes to Hakone-en to come here.

Q2: How can I get to your hotel from Moto-Hakone?
A2: You can take free shuttle bus to come to The Prince Hakone Lake Ashinoko.
==>Where can I found free shuttle bus at Moto-Hakone?

Q3: I want to go to Gotemba Premium Outlet!
A3: Take Odakyu Highway Bus route W from Hakone-en to “Gotemba station”,
than transfer into Gotemba Premium Outlet Shuttle Bus (runs every 15 minutes).

Q4: I want to go to Lake Kawaguchi / Fuji Five Lakes / Mt. Fuji, how can I get there? Should I go during my stay in Hakone or…?
A4: Take Odakyu Highway Bus route W from Hakone-en to “Gotemba station”, then transfer into Fujikyu Bus.
==>To see timetable for Fujikyu Bus.
If you have a reservation for dinner at The Prince Hakone Lake Ashinoko,
then we suggest you to go to Lake Kawaguchi / Fuji Five Lakes / Mt. Fuji after you check-out,
or before you check-in if you don’t have a dinner reservation here.

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About Onsen

Q1: What time does onsen close?
A1: For morning, onsen open from 6:00A.M. to 11:00A.M. (Last entry 10:45A.M.)
For afternoon, open from 1:00P.M. to 11:00P.M. (Last entry 10:45P.M.)

Q2: Do I need to bring towels for onsen?
A2: No, towels are prepared in the onsen.
But if you are going to use onsen in Ryuguden Main Building, please bring towels with you.
(It will be extra charge due to your package)
==>Onsen in Ryugden Main Building??

Q3: I am not a staying guest, can I use your onsen?
A3: I am afraid that our onsen are only available for the staying guests or
the guests have purchased a set plan for lunch and onsen.

Q4: Is there anything that I should be careful when using onsen?
A4: YES, there are some rules for using onsen in Japan,
like you can not wear swimsuit, can not take photos, or the people are tattooed cannot use onsen…
==>I want to know more about it!

Q5: Can I take my baby with me when using onsen?
A5: I am sorry that guests are still using diaper can not use onsen.

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The Other Questions

Q1: Do your hotel accept Hakone Carry Service?
A1: YES, we do.
If you are sending luggage to Hakone-Yumoto station, please contact us by 10:00A.M. on departure date,
or the company would not come to collect the luggages.
==>To know more about Carry Service.

Q2: Is there any Convenience store nearby?
A2: There are 2 convenience store in Moto-Hakone, LAWSON and 7-11.
You can go there by free shuttle bus. It takes about 40 minutes if you walk.

Q3: Is there any restaurant for dinner or Izakaya around?
A3: There are some restaurants and Izakaya in Moto-Hakone, but most of them are opening irregular.
Please confirm with our staff if you want to having dinner outside.
・Italian Restaurant La Terrazza Ashinoko (5:00P.M.~8:00P.M., close in February)
・Hamburger Steak House / Hanbagu no ie (11:00A.M.~7:30P.M., irregular holiday)
・Izakaya Hakone Yashima (4:30P.M.~10:30P.M., L.O.10:00P.M. Regular Holiday: Tuesday)
・Chinese Restaurant Sankyojizai (11:00A.M.~9:30P.M., irregular holiday)

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In 2019, we start to offering the popular activity “Segway” !
You can tour around hotel and our friendly Segway Tour guide will show you
kinds of trees and flowers that you can find in Hakone.

Seway is going to resume this Spring!

｜Details

・Tour Name: Hakone Lake Ashinoko Segway Nature Experience Tour
・Period: April 3, 2021(Saturday) – November 30, 2021(Tuesday)
・Time: [1] 9:30A.M.~12:00NOON　[2] 1:30P.M.~4:00P.M.
・Maximum Number: 6 people each time
・Fee: 9,000 yen / per person (tax included)
・Reception: Segway Experience shop in Hakone-en Cottage West (2 minuites walk from Hotel’s entrance)

｜Information

・International Drivers license is required since this tour will be running on public road.
・You need to take a driving lecture class teaching by Segway Tour guide before start.
・This tour is operating by Segway Japan Ltd.

To see more information on Segway Tour Page!（Japanese/English）

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There are 2 smoking area in The Prince Hakone Lake Ashinoko.

First is on the 2nd floor（Lobby floor） of Main Building,
the other is near Hakone Prince Shopping Plaza.（which is next to Annex Building）

Please find the space with this “Smoking Place” mark when you smoking.
We appreciate your understanding and cooperation. 

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1- Wash before entering the bath

Wash face and body, then rinse off all sope before entering the tub.
Enter naked, without wearing a towel, and enjoy soaking-only soaking.

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2- NO towels in the tub

Enter the bath slowly, to avoid splashing.

As a matter of public hygiene,don’t put or let your towel into the water and do not wash your hair, body or cloth in the tub.

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3- Dry off after bath and before entering dressing room

Dry off with a towel in the bathing area before entering the dressing room,

to prevent the dressing room floor getting wet.

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4- Prohibited matter

• Do NOT use cellphone in onsen or dressing room.
• Do NOT take photos in onsen or dressing room.
• Guest are tattooed can NOT use onsen.
• Do NOT swimming in the tub.
• NO swimming wear in onsen.
• Guest are using diapers can NOT use onsen.

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The bus stops at 「The Prince Hakone Lake Ashinoko(Annex entrance)」, 「Hakone-en」, 「Ryuguden Main Building」 and 「Moto Hakone」.

*The bus goes to Moto Hakone does not stop at Hakone-en.

*Schedule may change depending on the traffic condition and New year holidays.

*We do not take the reservation.

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