FAQs

Guests bringing children

At what age do child rates apply?
There is no charge for children under 5 years of age who share a bed with you.
Children 6 of age and older pay the same rate as adults.
When making a booking, enter the total number of adults and children, excluding children sharing a bed with you, as the total number of Adults, and enter the number of children sharing a bed with you in the Children section.

Do you have a children’s menu?
Children’s menus are available in some of our restaurants.

Do you have a daycare center?
We apologize, but we do not have a daycare center on premises.

Is there a nursing room?
Yes, there is one in the Hotel Lobby.

Can children join us in the Hot Springs?
We do not allow children in diapers to bathe in the Hot Springs.

Accessibility

Can I bring my helper dog?
Helper dogs are welcome in the Lobby, Twin Rooms, and Cottages.

Is the Hotel wheelchair accessible?
Yes, it is. We also provide transportation to and from the Cottages for wheelchair users.

Do you have loaner wheelchairs available?
Yes, wheelchairs are available at the Lobby service counter. Please note that quantities are limited.

Do you have accessible restrooms?
Yes, they are located on the first floor.

Accommodations

When making a booking, can I request a floor and room orientation?
Yes, we accept these kinds of requests. However, we may be unable to meet your request depending on current occupancy.

Can I make a same-day booking?
Bookings can be made at the Hotel Front Desk, subject to room availability on that day.

Can I use Wi-Fi in my room?
Wi-Fi is available in Twin Rooms and some Cottages. Please contact us for details.

Can I exchange foreign currency?
There is an automatic foreign currency exchange machine (SMART EXCHANGE) in the Hotel West Lobby. It supports 12 currencies (US dollars, Euros, UK pounds, Australian dollars, Chinese yuan renminbi, Hong Kong dollars, Korean won, New Taiwan dollar, Singapore dollars, Thai baht, Philippine pesos, and Malaysian ringgit).

Can we stay as a party of 3 (4) in one room?
Twin Rooms are available for up to 3 or 4 people. (Note that this entails use of sofa beds or trundle beds)
In addition, the West Cottage can accommodate up to 8 people.

Can I borrow a CD player, DVD player, or other equipment?
DVD players are available free of charge. (Note that quantities are limited and reservation is required)

Do you offer room service?
We apologize, but we do not.

What time can I check in? Can I check in late?
Check-in is available starting at 3:00 PM.
If you plan to check in after 10:00 PM, please let us know in advance.

Can I ask you to hold my luggage before checking in?
Yes, we can hold your luggage. We hold luggage at the Cloakroom.

Can I send my luggage by courier in advance?
Yes, you can.
Please send luggage to the following address.
Karuizawa Prince Hotel West
Karuizawa, Karuizawa-machi, Kitasaku-gun Nagano, 389-0193 Japan
1) Please enter the name of the Hotel/building where you will be staying.
2) Please enter your name. Please also enter dates of your stay in the remarks field.
Please inquire with the shipping company for details on the number of days it will take to arrive. When picking up your luggage, please present the shipping receipt that was provided to you.

Can I extend my check-out time? Until what time can I extend it?
Check-out time can be extended for a fee, depending on the availability and vacancies on your scheduled day of check-out. Please inquire at the Hotel Front Desk the day before your departure date.
Stays can be extended up to 3:00 PM.

Is there a laundromat available?
Yes, there is one on the Hotel premises.

Banquets

Can I make a last minute banquet booking?
Hotel West offers a variety of venues, large and small.
Reservations are subject to availability of the venue and will be disclosed when you inquire.

By when should I finalize the number of people and arrangements, and can I change them?
It varies depending on the nature of your event, but we generally recommend by no later than one week prior to the intended date.

Do you have a venue for wedding receptions?
Our banquet halls can be used for wedding receptions.
For inquiries regarding weddings, please contact Forestana Karuizawa.

I would like to have an Internet connection available during a meeting?
Wi-Fi is available in our meeting spaces. Please contact us in advance, as it takes some time to prepare.

Are there projectors or other equipment available for rent?
Yes, various equipment, including audio equipment, is available for a fee.

Golfing

Can I make same-day reservations to golf?
Yes, we accept same-day reservations.

Is there parking available on the golf course?
Parking is available free of charge.

Hot springs

Can I use the Hot Springs only without checking in?
The MOMIJI HOT-SPRING (West Hot Springs Facility) is for staying guests only.
Guests staying in the West Main Building may use it free of charge from check-in to check-out.
Guests staying at West Cottage will be charged ¥2,000 per use for adults and ¥1,850 per use for children (3-11 years old) per visit.
This is not available to guests staying in East Main Building or East Cottage.

Do you provide towels?
Towels are available at the front desk of the HOT-SPRING.

Are there any rules regarding use by children?
Children wearing diapers are not permitted in the Hot Springs.
Use of the women’s bath by boys and use of the men’s bath by girls is permitted only up to eight years of age.

Shops

What kind of shops are available?
There is The FARM FamilyMart convenience store in the Hotel Lobby.
Operating hours:6:00 AM to 11:00 PM
　*There is also a souvenir shop in Hotel East.

Restaurants

Do you have private seating? How many people can be accommodated?
The ALL DAY DINING LOUNGE/BAR Primrose has one 16-seat room and one 12-seat room.
Chinese Restaurant Tohri has two 10-seat rooms that can be combined to accommodate up to 20 people.

Can children use the restaurants?
Yes, children are permitted in our restaurants.

Do you have a children’s menu?
Children’s menus are available at some of our restaurants.

Guest Rooms

Do guest rooms have kitchens?
The Cottages have kitchens, but cooking is not permitted due to a strict fire policy.

Do rooms contain refrigerators?
Yes, they do.
Note that refrigerators do not contain a freezer or icebox.

Do you have hair dryers?
Yes, hair dryers are always available.
We also accept requests for additional hair dryers.

Are there microwaves?
There are no microwaves within the facility or cottages.

Is there air conditioning in the rooms?
Air conditioning is available in Twin Rooms and some West Cottages.
Fans are available in the West Cottages.

Do you have pajamas?
We provide nightwear for those in Twin Rooms and yukata robes for those in the Cottages.

Can I use Wi-Fi in my room?
Yes, it is available in West Twin Rooms and some West Cottages.
You will find the Wi-Fi password by accessing the Hotel guide via channel 3 on your television.

Parking Lot

Is there a fee for parking?
Staying guests are charged 1,000 JPY per vehicle per night (parking is available until 10:00 PM on the day of departure).
Note:
Guests must bring their parking ticket to the Front Desk upon check-in.
The Front Desk will issue you a pass that can be used as many times as you wish during your stay (until 10:00 PM on the day of departure).

Miscellaneous

What would proper seasonal attire be?
Spring (March, April, May): Average temperatures in Karuizawa in spring are about 1.2°C in March, 6.4°C in April, and 12.4°C in May. Warm clothing is needed even in spring, as there may be lingering snowfall until April.
Summer (June, July, August): Average temperatures in Karuizawa in summer are about 16.3°C in June, 20.6°C in July, and 21.3°C in August. Even on hot days, it can reach below 20 degrees Celsius at night. Don’t forget to bring a light jacket.
Autumn (September, October, November): Average temperatures in Karuizawa in autumn are about 16.9°C in September, 10.8°C in October, and 5°C in November. The temperature difference between day and night is about 10°C, so even if you can wear long sleeves during the day, you will need a coat at night.
Winter (December, January, February): Average temperatures in Karuizawa in winter are about -0.8°C in December, -3.9°C in January, and -2.8°C in February. The lowest temperatures can reach nearly -10°C, so a heavy coat is needed to protect against the cold.

Is there a shuttle service from Karuizawa Station to the hotel?
A free shuttle bus runs from the south exit of Karuizawa Station on the Hokuriku Shinkansen Line approximately every 30 minutes. (8:00 AM to 9:00 PM)