FAQs

Guests bringing children

At what age do child rates apply?
There is no charge for children under 5 years of age who share a bed with you.
For room rate packages, children 6 of age and older pay the same rate as adults.
When making a booking for a room rate package, enter the total number of adults and children, excluding children sharing a bed with you, as the total number of Adults, and enter the number of children sharing a bed with you in the Children section.

Do you have cribs?
Cribs are available, but quantities are limited. Note that cribs are not available for children who are able to stand on their own (even while supported by an object).

Do you have any amenities for children?
We provide children’s size yukata robes, slippers, toothbrushes, and hand towels.

Do you have a children’s menu?
Children’s menus are available in some of our restaurants.

Do you have a daycare center?
We apologize, but we do not have a daycare center on premises.

Is there a nursing room?
We apologize, but we do not have a nursing room on premises.

Is the hotel wheelchair accessible?
Yes, it is. Note, however, that we do not have guest rooms dedicated exclusively for wheelchair use.
The Hotel West and Hotel East have rooms that can accommodate you.

Accessibility

Can I bring my helper dog?
Helper dogs are welcome in the Lobby, Twin Rooms, and Cottages.

Do you have loaner wheelchairs available?
Yes, wheelchairs are available at the Lobby service counter. Please note that quantities are limited.

Do you have accessible restrooms?
We apologize, but we do not have accessible restrooms on premises.

Accommodations

When making a booking, can I request a floor and room orientation?
Yes, we accept these kinds of requests. However, we may be unable to meet your request depending on current occupancy.

Can I make a same-day booking?
Bookings can be made at the Hotel Front Desk, subject to room availability on that day.

Can I exchange foreign currency?
We apologize, but The Prince Karuizawa does not support foreign currencies at this time.
There is an automatic foreign currency exchange machine (SMART EXCHANGE) in the Hotel West Lobby.

Can we stay as a party of 3 (4) in one room?
Only Garden Twin Rooms can accommodate three guests at a time (using a sofa bed).

Can you prepare fruit, flowers, or other items in my room in advance?
Yes, we can. For details, please consult in advance with a bookings representative.

Can I borrow a CD player, DVD player, or other equipment?
DVD players are available free of charge. (Note that quantities are limited and reservation is required)

Do you offer room service?
Yes, we do.

What time can I check in? Can I check in late?
Check-in is available starting at 3:00 PM.
If you plan to check in after 10:00 PM, please let us know in advance.

Can I ask you to hold my luggage before checking in?
Yes, we can hold your luggage. We hold luggage at the Cloakroom.

Can I send my luggage by courier in advance?
Yes, you can.
Please send luggage to the following address.
The Prince Karuizawa
Karuizawa, Karuizawa-machi, Kitasaku-gun Nagano, 389-0193 Japan
1) Please enter the name of the Hotel/building where you will be staying.
2) Please enter your name. Please also enter dates of your stay in the remarks field.
Please inquire with the shipping company for details on the number of days it will take to arrive. When picking up your luggage, please present the shipping receipt that was provided to you.

Can I extend my check-out time? Until what time can I extend it?
Check-out time can be extended for a fee, depending on the availability and vacancies on your scheduled day of check-out. Please inquire at the Hotel Front Desk the day before your departure date.
Stays can be extended up to 3:00 PM.

Is there a laundromat available?
Yes, there is one at Hotel West.

Hot springs

Can I use the Hot Springs only without checking in? How much does it cost?
The FOREST HOT-SPRING (East Hot Springs Facility) and the MOMIJI HOT-SPRING (West Hot Springs Facility) is for staying guests only.
Guests staying in The Prince Karuizawa can use it free of charge.
*Note that additional bathing tax of 150 JPY applies.

Do you provide towels?
Towels are available at the front desk of the Hot Springs.

Bicycle rentals

Can I rent a bicycle?
Yes, from check-in time to to check-out time, you may rent bicycles at The Prince Karuizawa free of charge. We also have electric bicycles.

What kind of shops are available?
There is a Hotel shop located in the Hotel Lobby.

Restaurants

Do you have private seating?　How many people can be accommodated?
Dining Room Beaux Sejours has two 8-seat rooms.

Can children use the restaurants?
Yes, children are permitted in our restaurants.

Do you have a children’s menu?
Children’s menus are available at some of our restaurants.

What is your dress code?
Only Dining Room Beaux Sejours requires smart casual attire. *A jacket is required

Guest Rooms

Do guest rooms have kitchens?
The Garden Twin Rooms have kitchens, but cooking is not permitted due to a strict fire policy.

Do rooms contain refrigerators?
Yes, they do.
Note that refrigerators do not contain a freezer or icebox.

Do you have hair dryers?
Yes, hair dryers are always available.
We also accept requests for additional hair dryers.

Can I use Wi-Fi in my room?
Wi-Fi is available in all rooms in The Prince Karuizawa.
You will find the Wi-Fi password by accessing the Hotel guide via channel 3 on your television.

Parking Lot

Is there a fee for parking?
Staying guests are charged 1,000 JPY per vehicle per night (parking is available until 10:00 PM on the day of departure).
Note:
Guests must bring their parking ticket to the Front Desk upon check-in.
The Front Desk will issue you a pass that can be used as many times as you wish during your stay (until 10:00 PM on the day of departure).

Miscellaneous

What would proper seasonal attire be?
Spring (March, April, May): Average temperatures in Karuizawa in spring are about 1.2°C in March, 6.4°C in April, and 12.4°C in May. Warm clothing is needed even in spring, as there may be lingering snowfall until April.
Summer (June, July, August): Average temperatures in Karuizawa in summer are about 16.3°C in June, 20.6°C in July, and 21.3°C in August. Even on hot days, it can reach below 20 degrees Celsius at night. Don’t forget to bring a light jacket.
Autumn (September, October, November): Average temperatures in Karuizawa in autumn are about 16.9°C in September, 10.8°C in October, and 5°C in November. The temperature difference between day and night is about 10°C, so even if you can wear long sleeves during the day, you will need a coat at night.
Winter (December, January, February): Average temperatures in Karuizawa in winter are about -0.8°C in December, -3.9°C in January, and -2.8°C in February. The lowest temperatures can reach nearly -10°C, so a heavy coat is needed to protect against the cold.